FAQ

PRODUCTS

The drugs in your list are brand pills?
All the medicines that you can see in our product list are generic.

What does the term “generic” mean?
Do generic drugs produce the same effect as brand drugs?
The difference between a branded drug and a generic is in name, form and price. A generic drug is usually called with the name of the active ingredient, while a manufacturer uses a brand name. Although a manufacturer can not have a patent for a certain chemical agent, generic medicines can legally produce so-called “generics”. They are chemically the same and the active principle is identical, they have the same therapeutic effect. So when you buy a generic drug you pay less and you get the same result.

Why Generic Drugs Are Cheaper?
Unlike generic medicines, much of the costs incurred by the original brand drug manufacturers are for research, development and advertising. The cost to get FDA approval only in the United States is immense. Generic drug manufacturers need not absorb or cope with these costs. As a result, significant cost savings can be granted to you.

His pills do not look like brand drugs. The pills I received have another name printed on the label. Because?
As we have already said no manufacturer can get a patent for a chemical agent. Therefore, generic drugs may have exactly the same active ingredient as brand names. However, the names and appearance (form and color) of the medicaments can and should always be patented and should be treated as intellectual property. Therefore, if a generic drug manufacturer uses the name and form of brand pills this would involve a copyright infringement. Therefore generic drugs have a different appearance, they are of a different color and have a different shape than a branded pill.

How can I be sure of the quality of the pills you offer?
The high quality of the drugs we offer is the object of our primary interest. The logic is very simple: the better the quality of the products, the more customers we have. Therefore, we are very careful and selective in choosing the supplier, the quality of the goods is carefully tested and documentation is strictly controlled. Drugs are manufactured in India with an Indian state license, approved by the Indian FDA. Each product package you submit includes the certificate of analysis obtained from the manufacturer’s laboratory in full compliance with Indian law.

What is the storage period for pills?
The expiration date is indicated on each blister. This date is different for different batches. The storage period is 2 years from the date of production, it may be different for each lot depending on when they are produced.

 

HOW TO BUY?

What should I do to order from you?
If you want to order a product from us, do the following:
– Choose the product you want to buy
– Choose the amount of pills you want to buy
– Click on “BUY”
– After that click on “Cart”
– Fill in the required information ” Returning customer? Click here to login”
– Check all the fields, the amount of the pills, the payment and click on “PLACE ORDER”
If the order is accepted, you will see the notification on the screen and the confirmation message will automatically be sent to the e-mail address specified by you.

What payment methods do you have?
We currently have the following payment methods:
– Credit Card Payments (Stripe)
– Bank transfer
– Bitcoin

How do I choose the bank transfer method? When will my order be sent in this case?
To pay by bank transfer you have to do the following:
– Choose the product you want to buy
– Go to “Your Account” select the bank transfer box, fill in the application form and click on ” PLACE ORDER “.
If all the information you entered is correct, the text of the confirmation message on the screen will be displayed. The address where the wire transfer should be sent is from this message. The same message will be sent to your mailbox, however. (It is recommended that you save the text to your hard disk if the message is not delivered).
Send the wire transfer to the address indicated within 48 hours after making the order.
As soon as we receive the payment (it will take 3-5 days), the product will be shipped.
Note: The order is considered the full payment including shipping, and therefore the product is sent only in case we received the full amount.

When exactly do you take the money from my credit card?
Order procedures are performed as follows:
As soon as you complete the form on the purchase page and press the ” PLACE ORDER “ command, the information is transmitted to our processing center (Stripe) where it occurs and then the credit card is debited.
As soon as payment is authorized, your order is approved and processed.

Is it Trustworthy to Give My Credit Card Information to Your Site?
We take the security of our customers seriously, and then take reasonable steps to protect your information. To submit your application, please refer to the secure question page. Page security can be easily controlled: a padlock-like icon appears at the bottom of the browser window, this shows that the information entered in the form is encrypted (Secure Socket Layer) when transmitted to our company to process credit card. Please remember that a secure page starts with “https:” while unsecure starts with “http:” without the “s” at the end.
In addition to the security of the web browser, our servers are daily checked for security risks for respectable companies such as McAfee and Websafe. You can check our security certificates.
For the PCI, the Security Protocol, Stripe reaches the PCI Service Provider Level 1 level, the most stringent security level available. Developments, permissions and certificates are monitored in detail.
All Stripe card numbers are encrypted with AES 256, one of the most advanced encryption standards.

 

SHIPMENT

Send orders to my country?
Orders are shipped to each European country. It does not matter if the country is a member of the European Union or not.

Where are the pills sent from?
Drugs are produced in India, but we have opened warehouses and logistics in the UK for our European customers. Thus, packets are sent from the UK, and this ensures fast and accurate delivery.

Which packages are used? Will I have to sign the delivery?
Your privacy is very important to us. Your order will be sent in a discreet envelope that will be left in your mailbox. You do not have to sign since the order is sent by regular mail.

What are the shipping methods?
Right now we offer two shipping methods:
1. Monitoring Service:
The package sent with this postal service can be tracked with the tracking number provided after shipment of the order.
2. Standard mail service:
The package you send with this postal service can NOT be tracked.

What are the shipping rates?
Shipping rates depend on the type of shipping you have chosen and the country of destination.
Shipments made for ordinary mail cost 15 euro up to 100 pills. For orders that exceed 100 pills, a charge of 15 euros will be charged twice.
Shipments made for ordinary mail cost 15 euro up to 28 sachets. For orders exceeding 28 sachets, a charge of 15 euros will be charged twice.

How long should I wait for delivery?
The products we sell are in stock for immediate delivery. However, we must first verify your order to ensure that the shipping information is correct. After this, the product you ordered will be packaged and shipped. Delivery times are approximately 7-12 working days from the date of evasion from our warehouses (shipments from England).

What if the package is damaged or missing something?
In this case, we advise you to contact our customer service via email and notify the problem. We will send the package again.

How much should I pay if you ship the product again?
We ship the product for free. There will be no additional charge.